fb33 Privacy Policy

1. Introduction

fb33 is committed to safeguarding the personal data of all players who use our online cricket betting and casino platform. This Privacy Policy sets out in clear, transparent terms the categories of personal data we collect, the purposes for which that data is processed, the parties with whom data may be shared, and the measures we take to keep your information secure.

This Privacy Policy applies to all services operated under the fb33 brand and accessible via fb33.io, including sports betting, live casino games, video slots, crash games, and all associated account management and payment functions. It applies to players located in Bangladesh and to any individual whose data fb33 processes in connection with the provision of its services.

fb33 operates its platform in English for the Bangladesh market. All data processing activities described in this policy are conducted in English. Player communications and data access requests should be submitted in English to ensure timely and accurate responses from the fb33 support team.

2. Data Controller

For the purposes of this Privacy Policy, fb33 acts as the data controller in respect of personal data collected through the fb33.io platform. As data controller, fb33 determines the purposes and means by which your personal data is processed.

Any questions, concerns, or formal requests relating to the processing of your personal data should be directed to the fb33 Data Privacy team via the contact details provided in Section 15 of this policy. fb33 takes all data privacy enquiries seriously and endeavours to respond within 30 calendar days of receipt.

3. Data We Collect

3.1 Registration and Identity Data

When you create an fb33 account, we collect the personal information you provide during the registration process. This includes:

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify the 21+ age requirement)
• Residential address, including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or elsewhere in Bangladesh)
• Email address (used for account communications and verification)
• Mobile phone number (used for account security and payment method verification)
• Username and encrypted password

3.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, fb33 may request and collect copies of identity documents, including but not limited to:

• National Identity Card (NID) or Smart Card
• Passport (biographical data page)
• Driver's licence
• Proof of address documents (utility bill, bank statement)
• Selfie or live photograph for facial verification purposes

3.3 Financial and Transaction Data

To process deposits and withdrawals in Bangladeshi Taka (৳), fb33 collects transaction-related data including:

• Payment method identifiers (bKash account number, Nagad mobile number, Rocket account, bank account details where applicable)
• Transaction amounts, dates, times, and reference numbers
• Deposit and withdrawal history associated with your account
• Betting history, game play records, and account balance movements

3.4 Technical and Usage Data

When you access and use the fb33 platform, our systems automatically collect certain technical data, including:

• IP address and approximate geolocation derived from IP data
• Device type, operating system, and browser information
• Pages visited, time spent on pages, and navigation paths through the platform
• Session start and end times
• Error logs and platform performance data

4. How We Use Your Data

fb33 uses your personal data only for the purposes described in this Privacy Policy. The primary purposes for which we process your data are set out in the table below:

5. Legal Basis for Processing

fb33 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations to you under the fb33 Terms & Conditions, including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML), counter-terrorism financing (CTF), and KYC obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform performance improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where your explicit consent has been obtained. You may withdraw consent at any time.

6. Sharing Your Data

fb33 does not sell or rent your personal data to any third party. Data sharing is limited to the following categories of authorised recipients:

6.1 Payment Service Providers

To process deposits and withdrawals, fb33 shares necessary transaction and identity data with authorised payment service providers, including but not limited to bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and other licensed Bangladeshi financial institutions. These providers are contractually bound to use your data solely for the purpose of processing the relevant transaction.

6.2 Identity Verification Providers

fb33 may engage third-party KYC and identity verification service providers to assist in verifying the identity and age of players. These providers are subject to strict data processing agreements and are not permitted to use your data for any purpose beyond the specified verification service.

6.3 Game Technology Providers

Third-party game studios and software providers (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited session-related technical data as part of delivering their games within the fb33 platform. These providers do not receive your full identity data or payment details.

6.4 Legal and Regulatory Authorities

fb33 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent public authorities where required to do so by applicable law, court order, or regulatory directive. fb33 will notify affected players of such disclosure where legally permitted to do so.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of fb33's business, personal data held by fb33 may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections being maintained.

7. Payment Data

fb33 processes all player transactions in Bangladeshi Taka (৳) through secure, encrypted payment channels. fb33 does not store full payment card numbers, CVV codes, or full mobile banking PINs on its own servers. Payment method identifiers (such as a partial bKash number or masked bank account reference) are retained solely for the purpose of processing withdrawals to verified payment methods and for transaction audit purposes.

All payment data in transit between your device and the fb33 platform is protected by 256-bit SSL/TLS encryption. fb33 strongly recommends that players do not share payment details with third parties and report any suspected unauthorised transaction activity to [email protected] immediately.

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the fb33 platform. They allow the platform to recognise your device, maintain your login session, remember your preferences, and collect anonymised usage data to help improve the platform experience.

8.2 Types of Cookies Used by fb33

• Essential Cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in securely and security tokens that protect against cross-site request forgery (CSRF). These cookies cannot be disabled.
• Functional Cookies: Used to remember your platform preferences, such as display language (English) and notification settings. Disabling these cookies may affect your platform experience.
• Analytics Cookies: Used to collect anonymised data about how players navigate and interact with the fb33 platform. This data is used internally to improve platform performance and user experience. No personally identifiable information is included in analytics data.

fb33 does not use third-party advertising cookies, retargeting pixels, or social media tracking technologies on its platform.

9. Data Security

fb33 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your browser and fb33 servers
• Encrypted storage of all sensitive personal data at rest using industry-standard encryption algorithms
• One-way hashing of player passwords — fb33 staff cannot view your password in plain text
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need
• Regular security audits and penetration testing of the fb33 platform infrastructure
• Real-time monitoring for suspicious login attempts, including automated account lockout after multiple failed authentication attempts
• Secure data centres with physical access controls

While fb33 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, fb33 will notify affected players without undue delay, in accordance with applicable obligations.

10. Data Retention

fb33 retains your personal data for the following periods:

• Active account data: Retained for the lifetime of your fb33 account and for a period of five (5) years following account closure, to comply with anti-money laundering record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification, as required by applicable financial compliance obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of the relevant transaction.
• Technical and usage data (log files): Retained for a rolling period of twelve (12) months, after which logs are anonymised or deleted.
• Marketing consent records: Retained for the duration of your subscription to marketing communications, plus two (2) years following withdrawal of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

11. Your Rights

As a player whose data is processed by fb33, you hold the following rights with respect to your personal data:

• Right of Access: You have the right to request a copy of the personal data fb33 holds about you, along with information about how that data is being used.
• Right to Rectification: If any personal data fb33 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: Subject to legal retention obligations, you may request that fb33 delete your personal data where it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You may request that fb33 suspend processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Data Portability: Where technically feasible and legally applicable, you may request that fb33 provide your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data that is based on fb33's legitimate interests, where your privacy rights override those interests in your specific circumstances.
• Right to Withdraw Consent: Where processing is based on consent (for example, marketing communications), you may withdraw your consent at any time by contacting [email protected] or using the unsubscribe mechanism in any marketing email.

To exercise any of the above rights, please contact the fb33 Data Privacy team at [email protected]. fb33 will respond to all verified data rights requests within 30 calendar days. Proof of identity may be required before a request is processed.

12. Children's Privacy

The fb33 platform is strictly for adults aged 21 and above. fb33 does not knowingly collect personal data from individuals under the age of 21. If fb33 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be permanently closed.

Parents and guardians who believe that a minor may have accessed or registered on the fb33 platform should contact [email protected] immediately. fb33 treats all reports of underage access as a serious matter and will act on verified reports without delay.

13. Marketing Communications

fb33 may send promotional communications — including bonus offers, seasonal promotions tied to events such as Eid, Pohela Boishakh, IPL, BPL, or T20 World Cup — to players who have given explicit consent to receive marketing emails or SMS messages during the registration process or subsequently via account settings.

Marketing communications from fb33 will always be sent in English to the email address or mobile number registered on your account. You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link included in every marketing email
• Replying "STOP" to any marketing SMS message
• Contacting [email protected] and requesting removal from marketing lists

Withdrawal of marketing consent does not affect the delivery of essential transactional communications, including deposit confirmations, withdrawal notifications, account security alerts, and responses to support enquiries.

14. Changes to This Privacy Policy

fb33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes to applicable law, or improvements to our platform services. The effective date displayed at the top of this policy reflects the date of the most recent revision.

Where changes to this Privacy Policy are material — meaning they significantly affect how your data is used or your rights as a data subject — fb33 will notify registered players via email to the address on file, or via a prominent notice on the fb33 platform, in advance of the changes taking effect. Continued use of the fb33 platform following notification of changes constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by fb33, please contact our Data Privacy team through the following channels:

• Email: [email protected]
• Subject Line: Data Privacy Request — [Your Registered Username]
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
• Response Time: Within 30 calendar days of receipt of a verified request

For general account support, responsible gaming tools, or self-exclusion requests, you may also visit the fb33 Responsible Gaming page or our FAQ page for guidance.